HUD-assisted properties are entitled to reimbursement for vacancy loss, unit damage, and unpaid rent — but only if the claim is filed within 180 days. Most miss it. We don't.
Every recovered Special Claim strengthens your property's NOI and frees up resources that flow directly back into your community. It's not just revenue — it's how affordable housing gets better for everyone inside it.
CLAIMS
✓ Core Service — Success Fee
HUD Special Claims Recovery
Your property has already earned these funds. Vacancy loss, unit damage, unpaid rent — HUD owes you this money and the clock is ticking on every 180-day window. We find every dollar, build the complete documentation package, submit it correctly, and follow up until the reimbursement lands. You see stronger NOI. Your residents see a better-funded community. Our success fee means we only get paid when HUD pays you.
Estimates per HUD Special Claims Processing Guide (June 2006). Actual recovery varies by property, state, and documentation quality.
RESULTS
Proven Track Record
MillionsIn approved claims
100%Approval rate on eligible claims
300+Properties serviced
25+States & counting — goal: all 50
When a claim gets paid, everyone benefits.
Stronger NOI means a healthier property. A healthier property means better maintenance, more amenities, and a more stable community for your residents. These are funds HUD set aside for exactly this purpose — we just make sure you collect them.
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Zero upfront — success fee only
We earn only when you recover. No approval, no fee.
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We handle everything
Documentation, submission, and follow-up. Start to finish.
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180-day deadline tracking
We track every filing window so nothing expires unclaimed.
How It Works
Three Steps. Zero Upfront.
01
Step One
Free Consultation & Audit
We review your move-out history, identify every eligible claim, and tell you exactly what you're entitled to — before you commit to anything.
02
Step Two
We Build & Submit
We calculate every amount using HUD's guidelines, build the complete documentation package, and submit before the 180-day deadline. No incomplete claims. No missed windows.
03
Step Three
HUD Pays. You Pay Us.
Once HUD approves and sends your reimbursement, we collect our success fee. Not before. If the claim isn't approved, there's no fee — ever.
Client Testimonials
★★★★★
"Their team is efficient, knowledgeable, and makes the special claims process easy."
— Frank M., Property Management Company
★★★★★
"Efficient, reliable, and easy to work with. Highly recommend."
— Scott M., Property Owner
Book a Call
Schedule Your Free Consultation
Pick a time and speak with a special claims expert. Straight talk about what is recoverable for your portfolio.
When an assisted housing tenant moves out, HUD has a reimbursement program that covers vacancy loss, damage beyond normal wear and tear, and unpaid rent. The funds are available — they just have to be requested correctly and on time.
From the date of move-out, you have 180 days to submit a Special Claim to HUD. Miss it and the claim is gone permanently — HUD will not accept late submissions. Most properties lose thousands every year because no one is tracking these deadlines. We track every one across your entire portfolio.
We charge nothing upfront. Our fee is a percentage of what we recover — so our incentive is exactly aligned with yours. If a claim isn't approved, there's no fee.
We work with Section 8 Project-Based Rental Assistance (PBRA), Section 202 PRAC, Section 811, and other HUD-assisted multifamily programs. If your property receives a HUD housing assistance payment, you likely have eligible claims.
A move-out list and access to your tenant files is typically enough. We identify which move-outs have eligible claims, calculate the amounts, build the documentation package, and submit everything to HUD. We'll walk through exactly what we need on the free consultation call.
After submission, HUD typically processes claims within 30–90 days depending on the program and regional office. We follow up throughout and keep you informed.
Most on-site staff are managing day-to-day operations and don't have bandwidth to consistently track deadlines, calculate life-expectancy-adjusted damage amounts, and build complete documentation packages. Incomplete or late submissions are the two biggest reasons claims are denied. This is all we do — which is why our approval rate on eligible claims is 100%.
We're active in 25+ states and growing, with a goal of having an approved claim in every state where HUD-assisted housing exists. Book a free consultation and we'll confirm coverage for your portfolio.
About Us
We Know This Work Because We've Done It
AHE was built by people who spent years inside affordable housing — property management, financial oversight, operations, compliance. We saw how many properties were leaving legitimate HUD reimbursements unclaimed, and we built the firm to fix it.
Special Claims is all we do on the recovery side, and that focus is why our approval rate on eligible claims is 100%.
MillionsIn Approved Claims
300+Properties Serviced
25+States & Growing
$0Upfront on Claims
"We started AHE because property owners were leaving money on the table and drowning in compliance work with no one in their corner."
— Bennett Ettinger, CEO
The Team
Chief Executive Officer
Bennett Ettinger
Bennett spent over a decade in affordable housing operations, including a stint as COO of a property management company. He knows the business from the inside — and built AHE to fix what he saw broken.
President
Nesanel (Nate) Gutstein
Nate came up through financial oversight and operations, most recently as CFO for an affordable housing owner-operator. He brings the numbers discipline and systems thinking that keep AHE sharp.
Claims Specialist & Design Lead
Nicole Polonetsky
Nicole has spent three-plus years focused entirely on special claims — she knows the forms, the deadlines, and the edge cases better than anyone. She leads the claims department and nothing slips through.
Claims Specialist
Gabi Block
Gabi works directly on claim preparation and submission — building the documentation packages, tracking the deadlines, and making sure every eligible dollar gets filed correctly and on time.
Our Reach
300+Properties Serviced
25+States Active
All 50States — Our Goal
Hours: 9AM – 5PM Mon – Fri
🏢
AHE Assistant
HUD Special Claims Expert
Hi — I am the AHE Assistant. I can answer real questions about HUD special claims, compliance, and what we do. What would you like to know?
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Privacy Policy
Policy CR-7 • Effective Date: January 1, 2025
Overview
Affordable Housing Experts LLC is committed to protecting employees, partners, vendors, and the company from illegal or damaging actions by individuals, whether knowingly or unknowingly. Addressing issues proactively and using correct judgment helps set us apart from competitors.
Affordable Housing Experts LLC will not tolerate any wrongdoing or impropriety at any time. We will take appropriate measures and act quickly to correct any issue if our ethical code is broken.
Scope
This Privacy Policy applies to all individuals who use our services, visit our website, or interact with us through various mediums ("Users"). It applies to all personal data collected by Affordable Housing Experts LLC, whether online or offline, including but not limited to data collected through our website, mobile applications, via phone or email interactions, or during in-person meetings. This policy also covers personal data we may receive from our partners and third-party providers.
Our Privacy Policy does not extend to external websites or services linked to our website or referred to in our communications. We encourage users to read the privacy statements of these third-party entities before providing them with any personal information.
All employees, contractors, partners, and anyone directly associated with Affordable Housing Experts LLC must adhere to this policy. Non-compliance may result in disciplinary measures, up to and including termination of employment or contract.
Affordable Housing Experts LLC reserves the right to amend this policy at any time. The revised policy will apply from the date of publication on our website. We encourage users to regularly review this policy to stay informed about how we protect their personal data.
Identify-P (ID-P)
Data We Collect. We collect personal information you voluntarily provide to us when you use our services, including but not limited to: name, email address, phone number, payment information, and other related personal details. We also automatically collect data when you use our services, such as IP addresses, device information, log information, and usage data.
Purpose of Data Collection. We collect and process your personal data to deliver services, enhance your user experience, and comply with legal obligations.
Govern-P (GV-P)
Roles and Responsibilities. Our organization, employees, and trusted third-party providers comply with this privacy policy and related procedures, ensuring the protection of your personal data. Our Data Protection Officer (DPO) is responsible for overseeing these compliance efforts.
Control-P (CT-P)
Data Access and Accuracy. We provide mechanisms for you to review, correct, or delete your personal data, ensuring data accuracy and completeness.
Data Security. We employ state-of-the-art technical and organizational measures to secure your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and physical security measures.
Communicate-P (CM-P)
Data Sharing. We do not sell, rent, or otherwise share your personal data with third parties for their marketing purposes without your explicit consent. We may disclose your personal data to third parties who perform services on our behalf or as required by law.
Data Breach Notification. In the event of a data breach, we will notify the affected individuals and the appropriate authorities as required by law, detailing the nature and scope of the breach, the measures taken, and how to protect themselves further.
Protect-P (PR-P)
Data Retention and Deletion. We retain your personal data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. After this, we securely delete or anonymize your personal data.
International Data Transfers. When we transfer your personal data internationally, we ensure that the recipient countries have adequate data protection laws or that we have appropriate safeguards in place, in accordance with applicable law.
Changes to this Policy. We may update our privacy policy from time to time. We will notify you of any significant changes.
Executive Commitment to Privacy
At Affordable Housing Experts LLC, our leadership team is fully committed to ensuring the privacy of our users' personal data. This commitment is embedded in every level of our organization and guides our decisions and operations.
Leadership Involvement: Our senior leadership plays an active role in setting our privacy goals, establishing policies, and allocating resources necessary for effective privacy management.
Roles and Responsibilities: Our leadership team has appointed a Data Protection Officer (DPO) to oversee the organization's privacy program.
Culture of Privacy: Our management promotes a culture that respects privacy.
Training and Education: Our management ensures all staff undergo regular training on privacy principles.
Review and Improvement: Leadership regularly reviews the effectiveness of our privacy program.
Stakeholder Engagement: We actively engage with stakeholders to understand privacy expectations.
Identifying, Assessing & Treating Privacy Risks
Identifying: Through data mapping, PIAs, audits, feedback, and monitoring industry trends.
Assessing: Based on potential impact and likelihood, considering type of data and existing controls.
